TV and Internet
Charter Spectrum Support: 833-MY-SPECTRUM (833-697-7328)
www.SpectrumCommunitySolutions.com
• Questions about charges and bill, say BILLING
• Issues with channels or picture quality, say VIDEO REPAIR
• Issues with Internet, say INTERNET PROBLEM
• Issues with channels or picture quality, say VIDEO REPAIR
• Issues with Internet, say INTERNET PROBLEM
Cost
The cost of the services described below is included in your quarterly maintenance fees. If you do not order additional services from Spectrum you should not pay anything additional. Charter (Spectrum) does periodically send out invoices but the balance should be zero.
You may order additional services such as an enhanced TV lineup, or higher Internet speed, or phone service. You will be billed by Spectrum for these additional services.
You may order additional services such as an enhanced TV lineup, or higher Internet speed, or phone service. You will be billed by Spectrum for these additional services.
TV
The TV Service included in our community package is currently known as Spectrum TV Select plus Showtime.
Each unit is entitled to up to 3 High Definition (HD) Set Top Boxes (STBs). Additional STBs can be requested for an additional charge.
https://www.spectrum.com/cable-tv/plans/select
Each unit is entitled to up to 3 High Definition (HD) Set Top Boxes (STBs). Additional STBs can be requested for an additional charge.
https://www.spectrum.com/cable-tv/plans/select
Internet
The Internet Service included in our community package is currently known as Advanced Community WiFi Ultra. This includes downstream bandwidth (from the Internet to you) of 400 Mbps and upstream bandwidth (from you to the Internet) of 20 Mbps (often written as 400/20). Each unit is entitled to a Cable Modem and a Wifi Router.
Equipment and Installation
As noted above, each unit is entitled to up to 3 HD Set Top Boxes, a Cable Modem, and a Wifi Router. You can get the equipment in person at the Charter Spectrum location in Plymouth, NH or you can call the phone number above and request it to be shipped to you for a fee.
Our agreement does not include installation of any equipment. Charter would be happy to sell you installation services.
Our agreement does not include installation of any equipment. Charter would be happy to sell you installation services.
Account Numbers
- Each unit owner has an account number which is used to track the equipment that they have provided to you. If you have ever received a bill or statement from Charter, your account number is on that. If you don't have it they can look it up based on your address.
- We have a "group" account number for Lincoln Station: 202-703546201-001. In general, you should not need this number.
Connection and Troubleshooting
We are working on another page to cover this topic.